- How long will it take to receive my items?

For items ready for delivery, it takes  3-5 days approximately. For items NOT ready for delivery, it takes about 15 days.
Delivery times vary according to demand and shipping location.

- How long will it take to receive a tracking number?

You will receive a tracking number when the product is shipped.

- From which countries can I place an order?

You can place an order from any country, we ship all over the world.

- When I place an order, will I receive a confirmation number?

Yes, you will receive an order confirmation email with a confirmation number immediately after placing your order.
Please contact us if you don't receive one within 24 hours.

- Who can I contact if there is a problem with my order?

All requests can be forwarded to the contact us page or by writing to us on WhatsApp.
We have a very attentive customer service team. We make sure that the problem is resolved as quickly as possible.

- How can I pay?

We accept all major credit cards: Visa, Mastercard, Discover, Amex and even PayPal.

- Can I pay on delivery?

Yes, we offer payment on delivery with a surcharge of €6 (only in Italy).

- Is the checkout on this website secure?

You can be absolutely sure that all purchases made from our website are safe.

- If I enter my email address, will I sell my information?

We do not sell any information to our customers. The emails are used only to track and send newsletters about our promotions and discount coupons.

- Do I (the customer) have to pay customs taxes? 

For most of the countries, you will not need to pay customs duties.